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Cellular Sales Representative

1 month ago

Santa Maria, California, United States Cellular Sales Full time
About Cellular Sales

We are a leading retail partner of Verizon, with a 30-year reputation for providing exceptional customer experiences. Our team of 7,000+ is dedicated to helping clients connect, work, watch, game, and stream with the latest devices.

Job Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our sales team, you will provide ongoing support to our current team of Verizon Sales Consultants, generating sales leads, handling customer inquiries, and promoting our products and services.

Responsibilities
  • Follow up on distributed leads
  • Generate store traffic and contribute to the California market's success
  • Handle customer inquiries both by phone and text
  • Support sales force by generating sales leads
  • Follow communication scripts when handling different topics
  • Research required information using available resources
  • Provide customers with product and service information
Requirements
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working
  • Oral Communication: Shaping and expressing ideas and information in an effective manner
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
What We Offer
  • Competitive Income: $17.00/hour + Bonuses
  • First-rate health benefits: Including health/vision/dental, and life insurance
  • Security for your future: 401(k) with ROTH option to save for retirement
  • Performance Incentives: Top performers receive trips, gifts, and prizes
  • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership
  • Advancement Opportunities: We promote from within and encourage growth
  • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success
  • Community Involvement: Impact the lives of people where you live through local events and volunteering
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Must be able to sit for long periods of time.

Essentials
  • Positive attitude
  • Effective communication skills
  • Business ownership mentality
  • Interest and understanding of technology products and services
  • Knowledge of customer service principles and practices
  • High school diploma or equivalent; college degree preferred
  • Minimum two years of related work experience
  • Proficient in Microsoft Office
  • Data entry and typing skills (including 10 key)
  • Experience in a call center or customer service environment