Manager of Business Operations

2 weeks ago


Pennington, New Jersey, United States Bank of America Full time
Position Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, which is central to our operations and our commitment to clients, employees, communities, and shareholders alike.

We are dedicated to fostering a diverse and inclusive environment, ensuring that every individual feels valued. Our investment in our employees and their families is reflected in our competitive benefits, designed to support overall well-being—physically, emotionally, and financially.

Bank of America recognizes the importance of collaboration while also providing flexibility tailored to various roles within our organization.

Joining our team means embarking on a rewarding career filled with opportunities for professional development and the chance to make a significant impact.

Key Responsibilities:

Oversee a variety of administrative functions for a large and intricate department or business unit. Responsibilities may include: financial oversight, budgeting, personnel management, compliance audits, facility management, project coordination, employee training, service quality assurance, process optimization, business continuity planning, and effective communication. Collaborate with senior management to define and manage projects that affect numerous associates. A comprehensive understanding of the department's functional area or product offerings is essential. Familiarity with general banking policies, programs, and financial practices is required. You may lead a team or manage a group of managers.

Provide analytical support to uphold internal control standards and operational excellence within the Wealth Management Fraud and Claims Group. Collect and organize data to assess the effectiveness of key controls and monitor mitigation and action plans. Prepare documentation for tracking, monitoring, and escalating risk-related issues to management. Serve as a champion for a strong risk culture. Candidates typically possess over 3 years of experience in risk or controls management and/or relevant business line experience.

Essential Qualifications:
  • Minimum of 3 years in risk or controls management and/or relevant business line experience.
  • Quick learner with exceptional leadership, problem-solving, and organizational capabilities.
  • Strong communication skills, both written and verbal, for effective interaction with internal and external stakeholders.
  • Meticulous attention to detail and commitment to completing assignments.
  • Able to manage multiple tasks efficiently and prioritize workload, especially during high-pressure situations.
  • Experience collaborating with leadership and business partners to achieve collective business success.
  • Proficient in identifying risk areas and proposing mitigation strategies.
  • Critical thinker with a broad perspective to provide solutions and anticipate business and client implications.
  • Willingness to challenge existing processes.
Preferred Qualifications:
  • At least 1 year of experience in Fraud and Claims.
Skills Required:
  • Performance Management
  • Regulatory Compliance
  • Issue Management
  • Attention to Detail
  • Policies, Procedures & Guidelines
  • Risk Management
  • Written Communication
  • Business Acumen
  • Collaboration
  • Critical Thinking
  • Problem Solving
  • Results Orientation
  • Strategic Thinking
Work Schedule:
1st shift (United States of America)

Weekly Hours:
40

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