Manager of Business Controls

2 weeks ago


Pennington, New Jersey, United States Bank of America Full time

Business Controls Manager

Location: Various locations

Job Overview:

At Bank of America, our mission is to enhance financial well-being through every connection we make. Our commitment to Responsible Growth drives our operations and our dedication to our clients, employees, communities, and shareholders.

We prioritize creating a diverse and inclusive workplace, welcoming individuals from various backgrounds and experiences. We invest significantly in our employees and their families by providing competitive benefits that support their physical, emotional, and financial health.

Bank of America values collaboration while also recognizing the importance of flexibility in the workplace. Our approach to flexibility varies based on the roles within our organization.

Working with us offers a fulfilling career with opportunities for learning, growth, and making a meaningful impact.

Key Responsibilities:

This position is accountable for leading and implementing internal control frameworks and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key duties include:

  • Executing LOB or ECF processes and tools to ensure compliance with enterprise-wide standards.
  • Supporting the establishment of quality assurance and quality control measures through continuous monitoring and testing of controls.
  • Identifying issues and proposing control enhancements for remediation.
  • Developing action plans and milestones to address identified concerns.
  • Leading program metrics, reporting, and analytics for internal controls and operational excellence.
  • Designing and implementing specific procedures to ensure best-in-class execution of programs.
  • Providing process expertise and consultation across all levels of the division.
  • Encouraging self-identification of issues and control improvements.
  • Acting as a champion for the risk culture within the organization.

Qualifications:

To be successful in this role, candidates should possess:

  • A minimum of 5 years of experience in the financial services sector or a related risk management field.
  • At least 5 years of relevant experience in business controls, process management, reporting & analytics, business continuity, or quality assurance management.
  • Experience managing complex programs and leading in a matrixed environment.
  • Exceptional written and verbal communication skills, along with a strong executive presence.
  • Proven ability to create executive-level communications and presentations.

Skills Required:

  • Controls Management
  • Effective Oral Communication
  • Risk Management Expertise
  • Stakeholder Engagement
  • Strategic Planning and Development
  • Continuous Improvement Mindset
  • Ability to Drive Engagement
  • Influencing Skills
  • Strategic Thinking
  • Talent Development

This position is a first shift role, requiring a commitment of 40 hours per week.

Bank of America is an equal opportunity employer, committed to hiring qualified candidates without regard to race, religion, gender, sexual orientation, age, national origin, or any other factor prohibited by law. We promote a workplace free from discrimination and harassment.



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