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Manager of Business Controls
2 months ago
Position Title: Business Controls Manager
Location: Various Locations
Job Overview:
At Bank of America, our mission is to enhance financial well-being through every connection we foster. Our commitment to Responsible Growth shapes our operations and defines how we serve our clients, colleagues, communities, and shareholders consistently.
We prioritize creating an inclusive and diverse workplace, ensuring that we attract individuals from various backgrounds and experiences. Our investment in our employees and their families is reflected in our competitive benefits aimed at supporting their overall well-being—physically, emotionally, and financially.
Bank of America values collaboration while also providing flexibility tailored to the diverse roles within our organization.
Role Responsibilities:
This position is accountable for spearheading and implementing internal control practices and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities encompass:
- Executing LOB or ECF processes and tools to ensure compliance with enterprise-wide standards.
- Supporting the establishment of quality assurance and quality control measures through continuous monitoring and testing of controls.
- Identifying issues and proposing control enhancements for remediation.
- Developing action plans and milestones for improvement.
- Leading program metrics, reporting, and analytics to ensure effective internal controls and operational excellence.
- Designing and executing procedures specific to Global Risk Management to ensure best-in-class program execution.
- Providing process expertise and consulting across all levels of the division.
- Encouraging self-identification of issues and control improvements while managing daily responsibilities.
- Acting as a champion for a robust risk culture.
Key Responsibilities Include:
- Assessing the design and effectiveness of the risk and control environment to support Client Operational Services.
- Conducting monitoring and testing of controls, identifying issues, and recommending improvements.
- Implementing optimized controls and enhancing Quality Assurance (QA) practices.
- Overseeing the performance and productivity of team members conducting quality inspections.
- Ensuring timely execution of QA activities, including control execution and results reporting.
- Managing responses for regulatory exams, internal audits, and other reviews.
- Ensuring data accuracy and capturing relevant information for inspection metrics.
- Driving critical business controls metrics to maintain optimal performance.
- Exhibiting strong analytical, reporting, and organizational skills with a focus on detail.
- Strategically identifying opportunities for performance efficiency improvements.
Essential Skills:
- Controls Management
- Effective Oral Communication
- Risk Management
- Stakeholder Engagement
- Strategic Planning and Development
- Continuous Improvement
- Team Engagement
- Influential Leadership
- Strategic Thinking
- Talent Development
Required Qualifications:
- A minimum of 5 years of experience in the financial services sector or a related risk management field.
- At least 5 years of relevant experience in business controls, process management, reporting & analytics, business continuity, or QA management.
- Experience managing complex programs and matrix management.
- Exceptional written and verbal communication skills with executive presence.
- Proven ability to create executive-ready communications and presentations.
Work Schedule:
1st shift (United States of America)
Weekly Hours:
40
Bank of America is committed to equal employment opportunity and affirmative action, ensuring a workplace free from discrimination based on race, religion, color, sex, sexual orientation, gender identity, age, national origin, disability status, or any other factor prohibited by law.
