Client Relations Associate
2 weeks ago
Position: Client Relations Associate
Company: Mac Papers + Packaging
A Client Relations Associate is integral to delivering outstanding service and support to our clientele. The key duties of this role encompass:
- Recognizing and fulfilling customer requirements to surpass their expectations
- Delivering precise and comprehensive information to clients
- Establishing robust relationships and trust through effective dialogue
- Addressing customer inquiries and grievances swiftly
- Thoroughly documenting all client interactions
- Consistently aiming to exceed customer satisfaction
- Gaining a thorough understanding of product details
- Following best practices in communication
Qualifications:
- Prior experience in customer service
- Exceptional telephone communication and active listening skills
- Knowledge of CRM platforms
- Strong interpersonal and communication skills
- Ability to multitask effectively and manage time efficiently
Educational Background:
Minimum requirement of a high school diploma or equivalent
Work Environment:
- Office setting with a calm noise level
- Physical requirements include sitting, walking, standing, and lifting up to 25 lbs
- Mental demands involve problem-solving and managing multiple tasks
Mac Papers + Packaging is dedicated to promoting diversity and equal opportunity in employment.
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