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Client Relations Associate

2 months ago

Miami, Florida, United States Bright Bridge Group Full time

Join Our Team as a Customer Care Associate

Bright Bridge Group is seeking a committed and approachable Customer Care Associate to become a vital part of our team. In this position, you will act as the main contact for our clients, addressing their inquiries and delivering solutions to enhance their overall experience. If you have a passion for assisting others and thrive in a dynamic environment, we would love to connect with you.

Key Responsibilities:

  • Deliver outstanding customer support through multiple channels, including telephone, email, and live chat.
  • Address client inquiries regarding products, services, and account details with professionalism and understanding.
  • Efficiently resolve client concerns by employing strong problem-solving abilities and in-depth product knowledge.
  • Keep precise records of client interactions and update the CRM system as necessary.
  • Recognize opportunities for upselling or cross-selling our offerings when suitable.
  • Work collaboratively with colleagues and other departments to meet client needs and enhance processes.
  • Stay updated on company offerings, services, and policies to assist clients effectively.

Qualifications:

  • Prior experience in customer service, call center operations, or a similar field is preferred.
  • Exceptional verbal and written communication abilities.
  • Strong analytical and problem-solving skills.
  • Capability to work efficiently both independently and as part of a team.
  • Familiarity with computers and CRM software is essential.