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Client Relations Supervisor

2 months ago


Miami, Florida, United States String LLC Full time
Job Overview

Company Background:

String LLC is a premier Merchant Services provider focused on delivering outstanding products and services while ensuring unmatched customer satisfaction. We are dedicated to cultivating a culture of excellence, innovation, and ongoing enhancement. As we expand, we are in search of a skilled and motivated Client Relations Supervisor to drive our customers' success.

Position Summary:

As a Client Relations Supervisor at String LLC, you will be instrumental in guaranteeing that our clients receive top-tier service and support.

Key Responsibilities:

  • Customer Issue Management:
    Supervise the resolution of client inquiries, complaints, and challenges promptly and effectively. Serve as an escalation point for intricate or heightened client concerns, ensuring they are resolved swiftly and to the client's satisfaction.
  • Client Feedback and Analysis:
    Gather and evaluate client feedback to pinpoint trends and opportunities for enhancement. Leverage data-driven insights to make strategic decisions and implement improvements that elevate client satisfaction.
  • Interdepartmental Collaboration:
    Work alongside other divisions such as Sales, Marketing, and Product Development to ensure a cohesive client experience. Provide valuable insights from client interactions to influence product and service enhancements.
  • Documentation and Reporting:
    Maintain precise records of client interactions and support activities. Prepare regular reports and present performance metrics to upper management.
  • Compliance and Quality Control:
    Ensure that the team complies with company policies, industry regulations, and quality benchmarks. Implement and oversee quality control processes to uphold service excellence.

Company Overview:

String LLC stands as a leader in Point Of Sale (POS) and Mobile Solutions, adept at addressing all Merchant Processing requirements. Our fundamental belief is to continually educate every merchant on simplifying, securing, and smartening payment acceptance. Many merchants encounter significant challenges in maintaining profitability within their markets. Both large and small businesses are concerned about major companies increasingly capturing market share.

Consequently, our clients must consistently evolve to attract and retain customers while ensuring they remain within their budgetary constraints. Selecting String LLC as their sole payment processing partner can be crucial to their business's profitability, allowing entrepreneurs to focus on achieving their business's full potential.

String LLC empowers merchants to accept payments instantly, whether on-the-go, in-store, or online. Our Omni-Channel cloud-based platform solution enables businesses to process transactions via tablet, phone, computer, or terminal. Every transaction processed on our platform adheres to the highest and most stringent industry security standards regarding point-to-point encryption (P2PE).