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Client Relations Coordinator

2 months ago

Miami, Florida, United States Santa Margherita USA Full time

Santa Margherita USA is in search of a skilled Client Relations Coordinator to enhance our team.

The Client Relations Coordinator will be integrated within the Operations Division, collaborating closely with the Supply Chain Manager and reporting directly to the Vice President of Operations.


Key Responsibilities:
  • Processing and managing all incoming domestic orders and invoices while liaising with both internal and external stakeholders.
  • Providing support for Direct Import activities as required.
  • Overseeing pending orders, transfers, and returns.
  • Assisting in Inventory oversight and management.
  • Updating allocations in accordance with supervisory directives.
  • Evaluating sample orders and placements after compliance department review.
  • Coordinating and forecasting bailment purchases alongside the commercial team, including processing and invoicing.
  • Managing orders for Park Street, invoicing, and item management within the Park Street Navigator system.
  • Maintaining the special discount calendar (SPA) based on Sales Directors' guidance.
  • Handling the breakdown and coding of monthly warehouse charges.
  • Maintaining the Distributors system (e.g., eRNDC) for new items, vintages, and pricing updates as they become available.
  • Providing support to Operations and all departments, contributing to the collaborative culture at SMUSA.
  • Ordering necessary supplies as required.
  • Performing additional tasks as assigned by supervisors.

Desired Skills and Experience:
  • Prior experience in Client Relations or Customer Service.
  • Capability to develop comprehensive product knowledge to assist both internal and external clients.
  • Organized, customer-focused, results-driven, and a team player.
  • Proficient problem-solving skills.
  • Strong attention to detail and accuracy.
  • Able to meet deadlines and thrive in a fast-paced environment.
  • Proficient in the Microsoft Office Suite: including MS Excel and PowerPoint.
  • Experience with ERP transitions is preferred.
  • Familiarity with SAP ERP is an advantage.

This position offers an opportunity to be part of a dynamic team within a reputable organization.