Client Relations Specialist

2 weeks ago


Miami, Florida, United States Abel HR Inc Full time
Job Overview

Bridging the gap in global communication...

At Abel HR Inc, we are dedicated to providing exceptional language solutions, translating millions of words each year and supporting a diverse range of languages. As a leading provider in the industry, we leverage innovative technology and talented professionals to deliver outstanding quality to our clients and linguist network. Our services impact countless individuals daily, from healthcare professionals to international corporations.

Join Our Mission

Being part of our team means contributing to a greater purpose. At Abel HR Inc, our core values—Excellence, Leadership, Innovation, Trust, and Empowerment—guide our actions and decisions. Discover more about our values and the advantages of being part of our team.

Benefits That Matter

  • We recognize that our employees are vital to our success, which is why we offer a comprehensive benefits package, including:
  • Generous Paid Time Off (PTO) that increases with tenure.
  • 24/7 Employee Assistance Program for mental health support.
  • Access to numerous online courses for personal and professional development.
  • Long-Service Awards and gifts for significant life events.
  • Up to 2 Paid Volunteer Days to support your community.
  • Committees focused on Equality, Diversity & Inclusion, Corporate Social Responsibility, and Wellbeing.
  • Comprehensive Medical, Dental & Vision Insurance for your health and wellness needs.

Your Role

In this office-based position as a Client Relations Specialist, you will play a vital role in facilitating communication and supporting our clients' needs. You will assist in sourcing linguists to meet client requirements and manage bookings effectively.

Key Responsibilities

  • Collaborate with team members to ensure seamless service delivery.
  • Identify client needs and resolve inquiries efficiently.
  • Utilize our proprietary systems to provide comprehensive support.
  • Match clients with appropriate linguists and keep them informed throughout the process.
  • Address customer concerns with empathy and escalate issues as necessary.
  • Build and maintain strong relationships with clients and linguists.
  • Facilitate effective communication within the team and across departments.
  • Manage your workload efficiently and seek assistance when needed.
  • Identify and escalate priority issues to management for swift resolution.

Ideal Candidate Profile

  • Passionate about making a positive impact and skilled in communication.
  • Proactive in addressing challenges and committed to finding solutions.
  • Exhibit strong decision-making abilities and ethical standards.
  • Motivated to achieve targets while demonstrating resilience and accountability.
  • Enjoy working collaboratively and celebrating team successes.
  • Experience in Customer Service or the language services industry is a plus.


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