Client Account Specialist

2 weeks ago


Southfield, Michigan, United States Esri Full time
Position Overview:
Acts as the liaison between various branches and the central office within a call center setting. Responsible for reviewing, updating, maintaining, and servicing client accounts.

Safeguards the interests of the Firm, Financial Advisors (FAs), and clients by implementing collection protocols, policies, and regulations while ensuring exceptional service delivery.

Aids in the training and development of junior associates.

Tracks reports related to account discrepancies, maintains precise record-keeping to comply with regulatory standards, and informs FAs of actions regarding client accounts.


Key Responsibilities:
Handles escalated inquiries and issues concerning accounts.
Collaborates with branch staff to identify and resolve complex problems and requests.
Examines all margin agreements for necessary details.
Maintains and services all client account documentation, ensuring compliance with regulatory requirements and departmental protocols.
Supports the training and growth of less experienced associates, remaining available for their inquiries post-training.

Conducts daily analysis of cash and margin accounts; initiates and monitors any required communications – files extensions on calls, dispatches mailgrams.

Responds to inquiries related to specific trading infractions.
Alerts Supervisor or Senior Customer Account Associate of potential issues or the status of high-risk accounts and scenarios.
May undertake additional duties or responsibilities as assigned.

Qualifications and Skills:

Proficient in relevant word processing, database, spreadsheet, and email applications to create and/or modify documents, reports, and correspondence.

Strong compliance awareness, with a focus on identifying situations that may pose risks to the firm.

Communication Skills:

Excellent verbal and written communication abilities to engage with all levels of management, fellow associates, and counterparts at other organizations.

Capable of managing a high volume of calls from Financial Advisors and associates while delivering outstanding customer service.

Competencies:
Demonstrates a professional demeanor to mentor associates on new responsibilities and tasks.
Effectively navigates complex activities.
Works independently and collaboratively with supervisors.
Thrives under pressure from deadlines, fluctuating workflow volumes, and inquiries from associates.

Education and Experience:
High School Diploma or equivalent.
Any equivalent combination of education, experience, and/or training approved by Human Resources.

Licenses/Certifications:
None required.


At Esri, our associates embody core values of client-centricity, integrity, independence, and a long-term perspective.


Expectations for Associates:
Enhance professional growth and motivate others to do the same.
Collaborate effectively to achieve desired outcomes.
Make timely, pragmatic decisions with the client’s interests in mind.
Take ownership and hold themselves and others accountable for achieving meaningful results.
Contribute to the ongoing evolution of the organization.
At Esri, we honor, value, and respect the diversity of experiences and backgrounds of all our associates.

When associates present their authentic selves, our organization, clients, and communities flourish; this is integral to our people-first culture.



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