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Client Relations Specialist

2 months ago

Southfield, Michigan, United States Race Winning Brands Full time

Company Overview:

Race Winning Brands (RWB) stands as a premier manufacturer in the realm of racing and high-performance components tailored for the automotive and powersports sectors. Renowned for our extensive range of products, including high-end pistons, engine blocks, and other performance parts, RWB caters to a diverse clientele that includes professional racers, engine builders, and automotive dealers. Our headquarters is strategically located in Mentor, Ohio, with operations spanning across North America, Europe, and Asia.

Position Summary:

The role of the Customer Service Representative is pivotal in driving revenue through effective order management, understanding client needs, and providing solutions. This position collaborates closely with both technical sales teams and other departments to enhance customer satisfaction and expand our client base.

Key Responsibilities:

• Respond to incoming calls from existing and potential customers to facilitate purchases.

• Proactively reach out to current and prospective clients to inform them about new offerings and promotional opportunities.

• Articulate product features based on customer needs and technical specifications, while delivering effective solutions.

• Establish new customer accounts by accurately recording necessary information and verifying documents.

• Process orders received via phone or electronic data interchange (EDI) efficiently.

• Track order statuses and communicate updates to customers regarding any changes in order fulfillment, backorders, shipping dates, and payment terms.

• Address customer inquiries related to products, pricing, availability, and credit options.

• Manage all aspects of order entry, invoicing, and acknowledgments with precision.

• Maintain up-to-date customer records for easy access by team members.

• Ensure a high level of professionalism in all communications with clients.

• Strive to meet or exceed customer expectations in terms of delivery, quality, and service.

• Acquire comprehensive knowledge of RWB's products, services, and technical capabilities.

• Utilize RWB's operating systems effectively to perform daily tasks.

• Foster open communication with sales colleagues to resolve any issues promptly.

• Assist customers in resolving problems related to returns, billing, shipping, and credit.

• Support marketing efforts by responding to inquiries from various platforms.

• Perform additional duties as assigned.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance from Day One
• Employer-Funded Life and Disability Insurance
• Health Savings Account with Employer Contributions
• 401(K) Retirement Plan with Company Match
• Employee Wellness and Assistance Programs
• Paid Maternity and Paternity Leave
• Generous Paid Time Off
• Paid Company Holidays