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Client Support Specialist

2 months ago

Southfield, Michigan, United States Gardner-White Full time

We are looking for a dedicated and customer-oriented individual to fill the role of Customer Service Representative. In this position, you will act as the main contact for clients, assisting them with inquiries, purchases, and addressing any issues or concerns they may encounter. Your contribution will be vital in ensuring a positive shopping experience and fostering long-lasting relationships with our clientele.

Key Responsibilities:

  • Welcome customers warmly both in person and via phone, providing assistance with product inquiries, pricing, and availability.
  • Address and resolve customer issues to ensure satisfaction, escalating complex cases to management when necessary.
  • Collaborate with Gardner White stores to manage overflow calls, assist with administrative tasks as needed, and coordinate with internal teams.
  • Utilize various software platforms and social media channels to input relevant information and respond to inquiries daily.
  • Gain a comprehensive understanding of our furniture offerings, including features, materials, and styles.
  • Stay informed about product inventory, promotions, and sales events to relay accurate information to customers.
  • Perform other related duties as assigned.
Supervisory Responsibilities:

This role does not include supervisory responsibilities.

Work Environment:

This position is based in a retail office environment.

Physical Demands:

The employee will frequently be required to stand, walk, and bend.

Qualifications:
  • High School diploma or equivalent.
  • Preferred but not required: 1 year of experience in customer service or call center.
  • Strong problem-solving skills and the ability to maintain composure under pressure.
  • A friendly and approachable attitude with a genuine desire to assist others.
  • Capability to multitask and prioritize effectively in a fast-paced setting.
  • Knowledge of furniture products and industry trends is advantageous.
  • Proficient computer skills and experience with Microsoft Office.
  • Experience in cash handling and/or accounting is a plus.
Position Type/Expected Hours of Work:

This is a full-time role with shifts scheduled based on business needs.

Compensation:

$15 per hour