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Client Relations Specialist

2 months ago

Southfield, Michigan, United States Cambio Property Management LLC Full time
Position Overview

Role Summary

The Client Relations Specialist plays a pivotal role in managing incoming inquiries from prospective residents. This individual is tasked with providing assistance to callers, facilitating appointments for community visits, or directing them to the appropriate team member for further assistance. Additionally, this role includes following up on outstanding lease agreements to uphold exceptional customer service standards.

Cambio Core Values guide our operations and interactions. They embody our commitment to integrity, accountability, and teamwork. We seek individuals who are:

  • Service-Driven: Passionate about delivering outstanding service.
  • Integrity-Focused: Upholding ethical standards in all interactions.
  • Accountable: Taking responsibility for actions and outcomes.
  • Empowerment Advocates: Believing in proactive engagement.
  • Collaborative: Valuing teamwork and collective success.
  • Resilient: Enjoying the balance of hard work and fun.

Key Responsibilities

Your Contributions:

The successful candidate will be an essential member of the Client Relations Team, executing the following key functions:

  • Efficiently manage high volumes of incoming calls.
  • Coordinate appointments for sales and leasing inquiries.
  • Identify and escalate opportunities to enhance customer experiences.
  • Adhere to communication protocols when addressing various topics.
  • Assess customer needs, clarify details, investigate issues, and propose solutions.
  • Foster strong relationships with residents and community teams through exceptional service.
  • Conduct follow-ups on pending lease agreements as assigned.
  • Maintain accurate records in the call management system.
  • Achieve personal and team performance metrics.
  • Be available for flexible scheduling, including evenings and weekends as necessary.
  • Be prepared for potential reassignment of work locations as directed by leadership.
  • Perform additional duties as required.

Qualifications

Essential Skills:

  • High school diploma or equivalent, or relevant experience in customer service.
  • Possession of a valid driver’s license and a clean driving record.
  • Reliable transportation to fulfill job responsibilities.
  • Active personal mobile phone for communication.
  • Proficient in Microsoft Office Suite; familiarity with CRM systems is a plus.
  • Proven track record of exceeding performance targets.
  • Excellent verbal communication skills, complemented by active listening abilities.
  • Customer-centric mindset with adaptability to various personality types.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • A proactive approach to learning and personal development.
  • Professional appearance and demeanor at all times.

Compensation and Benefits

What We Offer:

At Cambio, we believe that a happy workforce is a productive one. We provide competitive compensation aligned with market standards and relevant experience, along with a comprehensive benefits package that includes Medical, Dental, Vision, Life, Disability, FSA, and 401(K) plans. Certain roles may also include commission opportunities.

Work Environment

  • Regularly required to sit.
  • Occasionally required to stand and walk.
  • Consistently required to use hand and finger dexterity.
  • Frequently required to communicate verbally.
  • May occasionally lift and/or move items weighing more than 20 pounds.

Commitment to Diversity

At Cambio, we celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We are an equal opportunity employer, hiring based solely on merit and qualifications.

The information provided is intended to outline the general nature and requirements of this position. It is not intended to be an exhaustive list of all responsibilities, duties, or skills associated with the role.