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Accounts Receivable Specialist

2 months ago

Southfield, Michigan, United States GFL Environmental Full time

Position Overview:

GFL Environmental is seeking a dedicated Collections Specialist to enhance our operations. This role is pivotal in managing collection activities to minimize the aging of accounts receivable through effective client communication and analysis.

Key Responsibilities:

  • Conduct daily collection outreach, targeting a minimum of 45 outbound calls.
  • Engage with clients regarding overdue accounts to ascertain reasons for non-payment.
  • Perform concise account reconciliations to ensure accuracy.
  • Monitor accounts for issues such as non-payment and late payments.
  • Facilitate credit card transactions and manage payment processing.
  • Investigate chargebacks and returned checks to resolve discrepancies.
  • Issue notifications for credit holds on accounts.
  • Advise on accounts that may require referral to a collection agency.
  • Recommend write-offs for bad debts when necessary.
  • Prepare and send overdue account letters to clients.
  • Utilize skip tracing methods to locate clients when needed.
  • Negotiate settlements with clients to resolve outstanding debts.
  • Research historical payment data to address discrepancies and provide documentation to clients.
  • Respond to inquiries from clients and resolve issues promptly.
  • Adhere to all relevant laws, regulations, and company policies.
  • Effectively handle objections and suggest alternative payment options.

Qualifications:

  • A minimum of two years of experience in collections.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Ability to work flexible hours as required.
  • Strong computer and mathematical skills.
  • Self-motivated with the capability to manage multiple priorities and meet deadlines.
  • Excellent interpersonal, organizational, analytical, and problem-solving skills.
  • Exceptional communication skills with a focus on professional phone etiquette.
  • Able to work collaboratively in a team environment as well as independently.
  • Demonstrated logical thinking, initiative, and negotiation skills.

We appreciate your interest in this opportunity. Only candidates selected for an interview will be contacted.

GFL is committed to fostering an inclusive workplace, providing equal opportunities for all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.