Client Account Specialist

2 weeks ago


Southfield, Michigan, United States Esri Full time
Position Overview:
Acts as the liaison between various branches and the central office within a call center framework. Responsible for reviewing, updating, maintaining, and servicing client accounts.

Safeguards the interests of the firm, Financial Advisors (FAs), and clients by implementing collection protocols, adhering to policies and regulations, and monitoring account activities while delivering exceptional service.

Provides support to less experienced associates in their professional growth.

Tracks reports related to account discrepancies, ensures precise record-keeping to comply with regulatory standards, and informs FAs about any actions regarding client accounts.


Key Responsibilities:
Responds to escalated inquiries and concerns related to accounts.
Collaborates with branch staff to address and resolve complex issues and requests.
Examines all margin agreements for necessary details.
Maintains and services all customer account documentation, ensuring compliance with regulatory requirements and departmental protocols.
Assists in the training and development of junior associates, remaining available for guidance post-training.

Conducts daily analysis of cash and margin accounts; initiates and monitors any required follow-up actions, including filing extensions and sending notifications.

Handles calls regarding specific trading infractions.
Alerts supervisors or senior associates about potential issues or the status of high-risk accounts.
May undertake additional duties as assigned.

Qualifications:

Knowledge of:

Proficient use of relevant software applications for word processing, databases, spreadsheets, and email to create and edit documents, reports, and correspondence.
Compliance awareness, with a focus on identifying potential risks to the firm.

Skills:

Strong verbal and written communication abilities to engage with all levels of management, colleagues, and external partners.

Effectively manages a high volume of inquiries from Financial Advisors and associates while ensuring outstanding customer service.

Abilities:
Exhibit a professional demeanor to mentor associates on new responsibilities.
Navigate complex activities efficiently.
Work autonomously and collaboratively with supervisors.
Thrive under pressure from deadlines, fluctuating workloads, and inquiries from colleagues.

Educational Background:
High School Diploma or equivalent.
Any equivalent combination of education, experience, and/or training approved by Human Resources.

Licenses/Certifications:
None required.


At Esri, we uphold five guiding principles (Develop, Collaborate, Decide, Deliver, Improve) to embody our core values of client-centricity, integrity, independence, and a prudent, long-term perspective.


Expectations for Associates:
Advance professionally and motivate others to do the same.
Collaborate effectively to achieve desired outcomes.
Make timely, practical decisions with the client’s best interests in mind.
Take ownership and hold themselves and others accountable for achieving meaningful results.
Contribute to the ongoing development of the organization.
At Esri, we honor and value the diverse experiences and backgrounds of all our associates.

When associates bring their authentic selves to work, our organization, clients, and communities flourish; this is part of our people-first culture.



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