Collections Specialist

1 week ago


Southfield, Michigan, United States GFL Environmental Full time
About the Role

GFL Environmental is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in reducing the aging of client accounts receivable through review, analysis, and communication with clients.

Key Responsibilities
  • Daily Collection Calls: Make outbound and inbound calls to clients to collect overdue accounts, with a target of 45 calls per day.
  • Account Review and Analysis: Review and analyze client accounts to determine reasons for non-payment and identify opportunities for collection.
  • Communication and Negotiation: Communicate with clients to resolve payment discrepancies and negotiate settlements.
  • Account Reconciliation: Perform brief account reconciliations to ensure accuracy and completeness of client accounts.
  • Payment Processing: Process credit card payments and research charge backs and returned checks.
  • Collection Agency Coordination: Recommend that accounts be shifted to a collection agency and coordinate with agency representatives.
  • Bad Debt Write-Offs: Recommend bad debt write-offs and issue credit hold notifications.
  • Overdue Letter Issuance: Issue overdue letters to clients with overdue accounts.
  • Skip Tracing: Use skip tracing techniques to locate clients with overdue accounts.
  • Settlement Negotiation: Negotiate settlements with clients and respond to customer questions and requests.
  • Compliance: Comply with applicable laws, regulations, policies, and procedures.
Requirements
  • Experience: At least two years (2) of collection experience.
  • Skills: Working knowledge of Microsoft Office (Outlook, Word, and Excel), proficient computer and math skills, and strong communication and interpersonal skills.
  • Education: High school diploma or equivalent required.
  • Abilities: Self-starter with the ability to manage multiple tasks and meet deadlines, proven interpersonal, organizational, analytical, and problem-solving skills.


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