Technical Support Specialist

1 week ago

Indian Head, Maryland, United States Solvere Technical Group Full time
Job Overview

Solvere Technical Group is in search of a dedicated IT Help Desk Specialist to deliver exceptional technical assistance to our clientele.

Key Responsibilities:
  • Provide comprehensive IT support to efficiently resolve technical challenges for both on-site and remote users.
  • Utilize helpdesk management software to document all system-related issues and their resolutions.
  • Log trouble tickets into the Help Desk ticketing system and escalate advanced support requests to the relevant departments.
  • Monitor system logs for errors and determine the appropriate escalation procedures for error conditions.
  • Address customer inquiries and diagnose, identify, isolate, and analyze issues using expertise and knowledge.
  • Set up, troubleshoot, and maintain user workstations, ensuring optimal performance.
  • Conduct initial setup and installation of standard workstation configurations.
  • Install any additional authorized hardware and software as necessary, ensuring compliance with disposal policies.
  • Implement Security Technical Implementation Guidelines (STIG), security patches, and operating system updates as mandated by security protocols.
  • Provide support for standalone and network printers, scanners, and other external devices, as well as install and configure authorized software on workstations.
  • Offer basic application support for tools such as MS Office, Adobe, and MS Teams.
Qualifications:
  • Strong communication skills, both technical and non-technical, in written and verbal forms.
  • Ability to convey technical concepts to clients with varying levels of understanding.
  • Capable of working independently or collaboratively within a team.
  • Proficient in managing multiple tasks simultaneously and resolving routine issues with minimal guidance.
  • Ability to engage effectively with diverse groups of individuals.
  • Competent in following instructions and maintaining composure in high-pressure situations.
  • Solid understanding of IT infrastructure and equipment, including PCs, servers, switches, and routers. Relevant certifications such as Security+ or Networking+ are advantageous.
  • One to seven years of pertinent experience in the field.
Security Clearance:
  • An active Secret Clearance is mandatory.
Benefits:

Solvere offers a comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits include basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off along with holidays. Employees also have the option to enroll in supplemental insurance plans.

About Solvere Technical Group:

Solvere Technical Group is committed to fostering a diverse workforce and is an Equal Opportunity/Affirmative Action employer. All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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