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IT Support Specialist
2 months ago
Company Overview
Resource Management Concepts, Inc. (RMC) is dedicated to delivering top-notch professional services to both governmental and commercial sectors. Our primary objective is to provide outstanding management and technological solutions that support the safeguarding and preservation of the citizens and environment of the United States.
Position Summary
RMC is seeking a skilled Computer Support Analyst. This role requires a presence on-site during weekdays. The chosen candidate will be tasked with:
- Establishing and maintaining a professional rapport with all clients while ensuring superior customer service.
- Exhibiting effective verbal and written communication skills consistently.
- Utilizing customer Help Desk tracking and ticketing systems proficiently.
- Working independently and collaboratively to research data and develop analytical methodologies.
- Conducting the initial setup and configuration of new workstations, peripheral devices, and software applications.
- Providing fundamental technical support by addressing and resolving end-user issues, particularly with MS Office applications and MS Teams.
- Assisting users in accessing and configuring MS Teams on designated workstations.
- Acting as a Customer Technical Representative for Navy/Marine Corp Intranet (NMCI):
- Gathering information regarding NMCI ordering requirements; determining order quantities by site and individual; aiding customers in selecting appropriate devices and capabilities.
- Preparing and submitting Move, Add, Change (MAC) requests for computer relocations, asset reassignments, port activations, and software reallocations.
- Updating NET profiles and creating various NET services for NMCI task orders; liaising with the NMCI help desk on behalf of users facing issues.
- Facilitating the onboarding process for new users:
- Managing the check-in/out process for new users; coordinating with government personnel to identify requirements; scheduling setups; configuring IT equipment; mapping network printers; assisting users with login processes; providing basic user training; maintaining local inventory records; and offering end-user support as needed.
- Documenting internal procedures and developing local Standard Operating Procedures (SOPs).
- Tracking and managing the disposition of outdated equipment in accordance with DoD guidelines.
- Being capable of lifting up to 50 pounds.
Qualifications
A minimum of two (2) years of experience in administrative support roles within a Cybersecurity or Information Technology environment. Proficiency in utilizing MS Office tools is essential.
Security Clearance
An active DoD Secret clearance is mandatory to commence employment. Selected candidates may undergo a security investigation and must fulfill eligibility criteria for access to classified information.
Employee Benefits
At RMC, we prioritize your professional development. We distinguish ourselves from other firms through our commitment to investing in our employees. We allocate resources for training, certification, education, and skill enhancement. RMC offers a conducive work environment with a close-knit company culture, along with the experience, tuition assistance, and certifications that can elevate your career. We provide full-time day shift work from Monday to Friday, with assistance for paid relocation. Our benefits package includes a competitive vacation policy with 11 paid federal holidays, high-quality healthcare plans with low deductibles, pet insurance, and a robust 401K plan.
