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Technical Support Specialist
2 months ago
Solvere Technical Group is in search of a dedicated IT Help Desk Specialist to deliver exceptional technical assistance to our clientele.
Key Responsibilities:- Provide comprehensive IT support to efficiently resolve technical challenges for both local and remote users.
- Utilize helpdesk management software to document all system-related issues and their resolutions.
- Log trouble tickets into the Help Desk ticketing system and escalate advanced support requests to the relevant departments.
- Monitor system logs for errors and assess when to escalate issues.
- Address customer inquiries and diagnose, identify, isolate, and analyze problems using expertise and knowledge.
- Set up, troubleshoot, and maintain user workstations.
- Conduct the initial setup and installation of standard workstation configurations.
- Install any additional authorized hardware and software as needed, ensuring proper sanitization of hardware prior to disposal in compliance with relevant policies.
- Implement Security Technical Implementation Guidelines (STIG), security patches, and operating system updates as mandated by security protocols.
- Provide support for standalone and network printers, scanners, and other external devices, along with installing and configuring authorized software on workstations.
- Offer basic application support for tools such as MS Office, Adobe, and MS Teams.
- Effective communication skills at both technical and end-user levels, both verbally and in writing.
- Ability to convey technical concepts to non-technical clients.
- Capability to work independently or collaboratively within a team.
- Proficiency in managing multiple basic tasks simultaneously and resolving routine issues with minimal assistance.
- Strong interpersonal skills to engage with diverse groups of individuals.
- Ability to follow instructions and maintain composure in high-pressure situations.
- Familiarity with IT infrastructure and equipment, including PCs, servers, switches, and routers. Relevant certifications such as Security+ or Networking+ are preferred.
- One to seven years of pertinent experience.
- An active Secret Clearance is mandatory.
Solvere offers a robust and comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits encompass basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off along with holidays. Employees may also opt for supplemental insurance plans.
Company Commitment:Solvere Technical Group is dedicated to fostering a diverse workforce. We are an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
