IT Helpdesk Technician

Solvere Technical Group is in search of a dedicated IT Support Specialist to enhance our dynamic team.

• Install, modify, and perform minor repairs on computer hardware and software systems.
• Address technical requests or issues raised by staff, ensuring smooth operational processes.
• Maintain system performance through thorough testing of computer components.
• Assist in the design and implementation of network systems.
• Consult with users to identify their hardware and software requirements and facilitate procurement.
• Enhance computer system capabilities by analyzing technical applications and providing recommendations.
• Assess the compatibility of new software with existing systems.
• Collect data to evaluate potential technical purchasing options.
• Verify program objectives and specifications by testing new software against established benchmarks and making necessary adjustments.
• Evaluate vendor-supplied software by understanding user needs and testing compatibility with current hardware and software.
• Install essential software and applications to streamline workflows.
• Provide training to users on new software through various channels, including self-guided videos and user manuals, often collaborating with technical writers.
• Ensure system functionality by conducting tests on computer components.
• Optimize software, network, and database performance.
• Document updates to hardware and software systems.
• Stay informed on technological advancements by participating in educational workshops and reviewing industry publications.
• Create reference materials for users by drafting operational guidelines.

• Strong problem-solving and troubleshooting abilities.
• Ability to convey technical information clearly to non-technical staff.
• Focus on process improvement.
• Experience in software maintenance and testing.
• Proficient in vendor relations.
• Basic understanding of networking principles and operating systems.
• Capable of prioritizing and executing tasks effectively in high-pressure situations.
• Customer-service oriented.
• Collaborative approach to teamwork.
• Hands-on troubleshooting skills.
• Possession of Security + Certification.
• CompTIA A+ certification.
• 1 to 7 years of relevant experience.

• Active Secret Clearance is mandatory.

Solvere offers a comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits include basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off along with holidays. Employees may also opt for supplemental insurance plans.

Solvere Technical Group is dedicated to fostering a diverse workforce. We are an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.