Computer Systems Support Specialist

1 week ago

Indian Head, Maryland, United States Solvere Technical Group Full time
Job Overview

Solvere Technical Group is on the lookout for a dedicated IT Support Specialist to enhance our dynamic team.

Key Responsibilities:
  • Install, modify, and perform minor repairs on computer hardware and software systems.
  • Address technical requests and troubleshoot issues to ensure operational efficiency.
  • Test computer components to maintain system functionality.
  • Assist in the design and implementation of network systems.
  • Consult with users to assess their hardware and software requirements and facilitate order placements.
  • Enhance computer systems' capabilities by analyzing technical applications and providing recommendations.
  • Evaluate new programs for compatibility with existing systems.
  • Collect data to assess and compare technical purchasing options.
  • Validate program objectives and specifications through testing and modifications.
  • Assess vendor-supplied software by analyzing user needs and testing compatibility.
  • Install necessary software and applications to support workflow.
  • Provide training to users on new software through various instructional methods, including videos and manuals.
  • Conduct performance tuning for software, networks, and databases.
  • Document updates to hardware and software systems.
  • Stay informed on technological advancements through workshops and professional literature.
  • Create reference materials for users by drafting operational guidelines.
Qualifications:
  • Strong problem-solving and troubleshooting abilities.
  • Capability to convey technical information clearly to non-technical staff.
  • Focus on process improvement.
  • Experience in software maintenance and testing.
  • Ability to manage vendor relationships.
  • Basic understanding of networking principles and operating systems.
  • Proficient in prioritizing and executing tasks in high-pressure situations.
  • Customer service-oriented approach.
  • Collaborative working style.
  • Hands-on approach to problem-solving.
  • Possession of Security + Certification.
  • CompTIA A+ certification.
  • One to seven years of relevant experience.
Security Requirements:
  • Active Secret Clearance is mandatory.
Benefits:

Solvere offers a comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits include basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off and holidays. Employees also have access to optional supplemental insurance plans.

About Solvere Technical Group:

Solvere Technical Group is dedicated to fostering a diverse workforce and is an Equal Opportunity/Affirmative Action employer. All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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