IT Support Technician

1 week ago


Indian Head, Maryland, United States Solvere Technical Group Full time
Job Overview

Solvere Technical Group is in search of a dedicated IT Help Desk Specialist to deliver exceptional technical assistance to our clientele.

Key Responsibilities:
  • Provide comprehensive IT support to address technical challenges for both onsite and remote users.
  • Utilize helpdesk management software to document all system-related issues and their resolutions.
  • Log trouble tickets into the Help Desk system and direct advanced support inquiries to the appropriate teams.
  • Monitor system logs for anomalies and determine when escalation is necessary.
  • Engage with customers to diagnose, identify, isolate, and analyze technical problems using expertise and knowledge.
  • Set up, troubleshoot, and maintain user workstations effectively.
  • Conduct initial setup and installation of standard workstation configurations.
  • Install additional authorized hardware and software as needed, ensuring proper sanitization of equipment prior to disposal in compliance with relevant policies.
  • Implement Security Technical Implementation Guidelines (STIG), apply security patches, and perform operating system updates as mandated by security protocols.
  • Provide support for standalone and network printers, scanners, and other external devices, along with software installation on workstations.
  • Offer basic application support for tools such as MS Office, Adobe, and MS Teams.
Minimum Qualifications:
  • Strong communication skills at both technical and end-user levels, both verbally and in writing.
  • Ability to convey technical concepts to non-technical users effectively.
  • Capability to work independently or collaboratively within a team.
  • Proficiency in managing multiple tasks simultaneously and resolving routine issues with minimal guidance.
  • Ability to engage with diverse groups and follow instructions in high-pressure situations.
  • Solid understanding of IT infrastructure and equipment, including PCs, servers, switches, and routers. Relevant certifications such as Security+ or Networking+ are preferred.
  • Experience ranging from one to seven years in a related field.
Security Clearance:
  • An active Secret Clearance is mandatory.
Benefits:

Solvere offers a comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits include basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off along with holidays. Optional supplemental insurance plans are also available.

Company Commitment:

Solvere Technical Group is dedicated to fostering a diverse workforce. We are an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive fair consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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