Technical Support Analyst
2 months ago
Solvere Technical Group is in search of a dedicated IT Support Specialist to enhance our team. This role is pivotal in ensuring seamless technology operations and providing exceptional support to our staff.
Key Responsibilities:- Install, modify, and perform minor repairs on computer hardware and software systems.
- Address and resolve technical requests or issues raised by staff, ensuring minimal disruption to productivity.
- Conduct system functionality tests to ensure optimal performance of computer components.
- Assist in the design and implementation of network solutions.
- Consult with users to assess their hardware and software requirements and facilitate order placements.
- Enhance system capabilities by analyzing technical applications and providing informed recommendations.
- Evaluate the compatibility of new software with existing systems through rigorous testing.
- Research and gather data to assess technical purchasing options.
- Verify program objectives and specifications by testing new software against established standards and making necessary adjustments.
- Assess vendor-supplied software by understanding user needs and testing compatibility with current hardware and applications.
- Install necessary software and applications to streamline workflow.
- Provide training to users on new software through various channels, including in-person sessions and digital tutorials, often collaborating with technical writers.
- Maintain system performance by conducting thorough tests on computer components.
- Optimize software, network, and database performance.
- Document updates to hardware and software systems.
- Stay informed on technological advancements by participating in educational workshops and reviewing industry publications.
- Create reference materials for users by drafting operational instructions.
- Strong problem-solving and troubleshooting abilities.
- Capability to convey technical information clearly to non-technical staff.
- Focus on process improvement.
- Experience in software maintenance and testing.
- Ability to manage vendor relationships.
- Fundamental understanding of networking principles and operating systems.
- Skill in prioritizing and executing tasks effectively in high-pressure situations.
- Customer service-oriented mindset.
- Collaborative approach to teamwork.
- Hands-on problem-solving skills.
- Possession of Security + Certification.
- CompTIA A+ certification.
- One to seven years of relevant experience.
- Active Secret Clearance is required.
Solvere offers a comprehensive benefits package, including medical, dental, and vision insurance for employees and their families. Additional benefits include basic life insurance, short- and long-term disability coverage, a 401k plan, and accrued paid time off along with holidays. Optional supplemental insurance plans are also available.
Company Commitment:Solvere Technical Group is dedicated to fostering a diverse workforce. We are an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive fair consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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