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Front Office Manager
2 months ago
At The Yarrow Group, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:- Manage the front desk and guest services operations, including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up.
- Oversee the front desk team, providing guidance, training, and support to ensure that they are equipped to deliver exceptional service to our guests.
- Monitor and maintain high standards of internal and external service, ensuring that our hotel meets the Marriott Brand service culture.
- Assist in budgeting and monthly planning, ensuring that our hotel operations are aligned with our business goals.
- Complete inventory and ordering of office supplies, maintaining established par stocks.
- Ensure that all Brand and service standards are met and adhered to, resolving guest complaints within guidelines.
- Work seamlessly and communicate clearly cross-departmentally, ensuring that our hotel operations are aligned with our business goals.
- 5 years of progressive leadership experience in Front Desk/Guest Services.
- Strong background of customer service experience.
- Excellent verbal and written communication skills.
- Proven track record in resolving guest problems and expediting solutions.
- Understanding of daily hotel operations.
- Ability to effectively manage internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
