Front Desk Representative

2 weeks ago


Jackson, Wyoming, United States The Yarrow Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Yarrow Group. As a key member of our front desk operations, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Manage front desk operations, including reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process transactions, handle cash and credit card payments, and maintain accurate records.
  • Collaborate with the front desk team to ensure seamless communication and efficient service delivery.
  • Stay up-to-date with hotel operations, systems, and policies to provide expert guidance to guests and colleagues.
Requirements
  • Minimum one year of front desk experience, preferably with FOSSE and Marriott systems.
  • Excellent customer service skills, with a strong background in resolving guest complaints and expediting solutions.
  • Proficient in computer systems, with excellent verbal and written communication skills.
  • Ability to work independently, with little to no supervision, and multitask efficiently.
  • Flexibility to work a variety of shifts, including weekends, evenings, and holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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