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Front Office Manager

1 month ago

Jackson, Wyoming, United States Snow King Resort Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager at Snow King Resort. This role is responsible for managing all aspects of front desk operations, including scheduling employees, monitoring performance, and ensuring guest satisfaction.

Key Responsibilities

• Manage front desk operations, including guest check-in, check-out, and room assignments
• Schedule employees to ensure proper coverage and adequate staffing
• Monitor performance and recommend corrective action as needed
• Ensure all staff is properly trained and equipped to perform their job functions
• Respond to guest complaints and implement service recovery gestures to ensure total guest satisfaction
• Communicate with staff and other departments to achieve departmental goals and objectives
• Manage labor costs and expenses within budget
• Ensure security of monies, credit, and financial transactions, and guest security

Requirements

• 2 years of front desk experience
• 1 year of supervisory experience
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment
• Knowledge of computers and software applications
• Organized and able to prioritize tasks effectively

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].