Front Office Manager

4 weeks ago


Jackson, Wyoming, United States Snow King Resort Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Snow King Resort. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our front desk and providing exceptional guest service.

Key Responsibilities

Manage all aspects of front desk operations, including scheduling, performance monitoring, and staff training.
Ensure all staff is properly trained and equipped to provide excellent guest service.
Monitor and control labor costs and expenses within budget.
Assist in managing hotel revenue generation and maximization through full utilization of company systems and business processes.
Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security.
Conduct routine inspections of the front office and public areas to ensure a high level of appearance and quality.
Train staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication and coordination with other departments.

Requirements

2 years of front desk experience and 1 year of supervisory experience.
Excellent communication and leadership skills.
Ability to work well with others to resolve problems in a positive manner.
Knowledge of computers and ability to work in a fast-paced environment.

What We Offer

Competitive salary and benefits package.
Opportunities for career growth and development.
Collaborative and dynamic work environment.


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