Front Desk Ambassador

3 weeks ago


Jackson, Wyoming, United States Snow King Resort Full time

About Our Team:

Snow King Resort Hotel, located at the base of Snow King Mountain, is Jackson's largest venue, offering over 20,000 square feet of combined indoor and outdoor function space. This resort boasts breathtaking views of the Teton Mountain Range and provides its guests with a wide variety of activities and amenities.

Our company values its employees, creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We are committed to creating a People First culture, reflecting our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Our ongoing training and development opportunities help our team members build the skills and knowledge they need to advance their careers.

This role is ideal for individuals who excel in providing exceptional customer service, working in a fast-paced environment, and being part of a collaborative team. As a Front Desk Ambassador, you will be the first point of contact for our guests, ensuring a memorable and enjoyable stay.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly
  • Manage front desk operations, including check-ins, check-outs, and room assignments
  • Process payments, handle guest complaints, and maintain a clean and organized front desk area
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

This role requires excellent verbal communication skills, the ability to lift up to 50lbs multiple times, and the ability to stand for 8 hours per day. You must be able to work in a fast-paced environment, think critically, and make sound decisions. A high school diploma or equivalent is required, with previous experience in a customer-facing role being a plus.

Compensation: The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs and employee rates on hotel stays.

Location: Snow King Resort Hotel is located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport. This resort offers breathtaking views of the Teton Mountain Range and provides its guests with a wide variety of activities and amenities.

Why Work with Us: At Snow King Resort Hotel, we value our employees and provide opportunities for growth and development. We offer a supportive and inclusive work environment, comprehensive benefits, and unique perks. If you are a motivated and customer-focused individual looking for a challenging role in a dynamic environment, we encourage you to apply.



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