Head of Housekeeping Operations

2 weeks ago


Lincoln, Nebraska, United States AccorHotels Full time

Company Overview

At Accor, we are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within our organization.

Join us at Accor, where every chapter of your career is yours to craft, and together we can envision the future of hospitality. Discover the journey that awaits you with us.

Role Overview

Key Responsibilities:

Reporting directly to the Director of Rooms, your primary responsibilities will include, but are not limited to:

  • Delivering consistently professional, engaging, and friendly service.
  • Ensuring that service and production meet the high standards expected at AccorHotels, while adhering to operational manuals and guidelines.
  • Supervising and enhancing the effectiveness of departmental personnel.
  • Recruiting and selecting qualified candidates for the team.
  • Orienting new team members to the facilities and operational hours.
  • Implementing effective training programs, both formal and on-the-job.
  • Fostering the development of employees' knowledge and skills.
  • Guiding employees on career advancement opportunities.
  • Monitoring and controlling costs, identifying waste in productivity, and taking corrective actions.
  • Encouraging a culture of continuous improvement by being open to new ideas.
  • Establishing safe working conditions and practices, ensuring cleanliness in all areas.
  • Enforcing proper dress code among staff at all times.
  • Building strong reporting relationships with supervisors and team members.
  • Communicating objectives clearly to ensure understanding.
  • Maintaining high standards of cleanliness across various areas, including:
    • Guest Rooms
    • Linen and Uniforms
    • Valet and Seamstress Services
    • Lost and Found
    • Laundry Services
    • Janitorial and Contract Cleaning
  • Ensuring all departments respect and maintain their equipment, prioritizing cleanliness.
  • Developing decision-making and problem-solving skills, while effectively delegating responsibilities.
  • Administering labor relations functions.
  • Representing the hotel in a public relations capacity as a member of management.

Qualifications:

To be successful in this role, you should possess:

  • A minimum of 5 years of senior leadership experience in housekeeping.
  • Previous experience in luxury hotel environments.
  • Demonstrated leadership skills that foster colleague growth, interdepartmental collaboration, and exceptional customer service.
  • A diploma or degree in Hospitality Management or a related field is a strong asset.
  • Excellent communication skills, with the ability to effectively engage with others.
  • A creative and effective leadership style, coupled with professionalism, energy, and determination.
  • The ability to analyze data and trends to develop improvement strategies.
  • Strong administrative and organizational capabilities.
  • A results-oriented mindset, adaptable to the challenges of a dynamic workforce while maintaining composure under pressure.
  • Proficiency in Microsoft Office applications, including Outlook, Opera Cloud, HotSOS, and Excel.

Additional Information:

Proficiency in Arabic would be considered an asset.



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