IT Support Specialist

2 weeks ago


Bentonville, Arkansas, United States Indotronix International Corporation Full time

Position Overview: Desktop Technician

The Desktop Technician is responsible for delivering comprehensive technical support for desktop and laptop systems. This role encompasses a variety of tasks aimed at ensuring optimal performance and user satisfaction.

  • Technical Support: Provide assistance with software, hardware, and networking issues for both desktops and laptops.
  • Maintenance: Conduct routine maintenance on legacy systems to ensure continued functionality.
  • Storage Management: Oversee disk replacement processes for enterprise storage solutions.
  • Installation and Configuration: Install and configure PCs, software applications, networks, and peripheral devices.
  • Network Support: Offer operational and maintenance support for network products.
  • System Modifications: Execute necessary installations, relocations, additions, and changes to systems.
  • Testing and Certification: Test and certify PCs, networks, servers, and applications approved by clients.
  • Customer Satisfaction: Ensure adherence to Service Level Agreements and maintain high levels of customer satisfaction.
  • Professional Conduct: Uphold professionalism in all interactions with clients and colleagues.

Indotronix International Corporation is an Equal Opportunity Employer.



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