Technical Support Specialist

2 weeks ago


Bentonville, Arkansas, United States Crystal Bridges Museum of American Art. Full time

Position Overview

Title: IT Support Technician

Reporting Structure: Reports to the Director of Support Services

Location: Not specified

The IT Support Technician at Crystal Bridges Museum of American Art will be an integral part of the Information Technology Team, dedicated to addressing all client technology support requirements. This role is pivotal in delivering knowledge and assistance to users, ensuring seamless business operations. Support will be provided both in-person and remotely across various museum functions.

Role Responsibilities:

  • Ensure timely resolution of support tickets.
  • Diagnose and resolve intricate IT challenges, escalating to senior management or external vendors as needed.
  • Stay informed about the latest IT trends and technologies, recommending enhancements to the support model.
  • Deliver end-user support for computer, audio/visual, basic networking, printing, and other technology-related issues in a professional manner.
  • Collaborate with stakeholders to effectively manage daily tasks and special projects.
  • Prioritize and respond to technology support requests efficiently.
  • Assist in the procurement process, configuring and installing new devices, and managing inventory.
  • Communicate the status of technology requests to users through various channels.
  • Plan and conduct training sessions related to hardware and productivity software.
  • Maintain a professional interface between IT and all users, ensuring accurate and timely information flow.
  • Provide technology orientation for new staff members.
  • Perform additional duties as assigned.

Required Qualifications:

The ideal candidate will be a comprehensive technology support professional with a proven history of identifying solutions to service gaps and fostering strong relationships with technology users.

  • At least one year of experience supporting Microsoft 365.
  • Intermediate to advanced skills in supporting Windows OS and Mac OS environments.
  • Familiarity with conference room technologies such as projectors and audio/visual systems.
  • Ability to troubleshoot basic networking issues.
  • Self-motivated with excellent customer service skills and proven multitasking abilities.
  • Capability to work independently in a dynamic technical environment.
  • Strong interpersonal skills to engage effectively with both technical and non-technical users.
  • A trusted colleague demonstrating humility, integrity, and sound judgment.
  • Committed to excellence and continuous improvement, with experience in developing team members and enhancing operational efficiency.
  • A passion for serving others with respect and care, exceeding expectations while enjoying the process.
  • Recent experience in organization-wide system modernization or replacement efforts.


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