Senior Technology Support Specialist
2 weeks ago
Position Overview:
Key Responsibilities:
- Act as the primary liaison for advanced troubleshooting and resolution of technical issues, conducting thorough root cause analysis and proposing sustainable solutions.
- Efficiently establish the support team to enable the Development team to concentrate on innovation and product enhancement.
- Conduct audits of intricate critical systems to ensure optimal business process delivery.
- Exhibit technical proficiency and apply it to the formulation, execution, and refinement of strategic action plans.
- Carry out root cause investigations and offer recommendations for code modifications.
About Walmart Global Tech:
Walmart Global Tech comprises a diverse group of software developers, data analysts, cybersecurity specialists, and service professionals within the foremost retail organization. We emphasize innovation and data protection to drive impactful change and lead the evolution of retail. Our commitment to developing our team's future competencies is paramount, and we invite seasoned professionals to contribute to our growth.
Flexible Work Environment:
We embrace a hybrid working model that combines in-office collaboration with virtual flexibility. Our workspaces are designed to foster teamwork and adaptability across our global workforce.
Employee Benefits:
In addition to competitive salaries and performance-related bonuses, we provide comprehensive health benefits, financial incentives, paid leave, and additional perks.
Essential Qualifications:
A Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline, along with 1 year of experience in technology, systems management, integration, process design, or equivalent fields; OR 3 years of relevant experience in technology, systems management, integration, process design, or similar areas.
Desirable Qualifications:
Experience in a supervisory role is advantageous. We appreciate candidates with familiarity with Web Content Accessibility Guidelines (WCAG) standards and cross-functional project involvement.
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