IT Support Specialist
2 weeks ago
Position Overview: Desktop Technician
The Desktop Technician plays a crucial role in ensuring the seamless operation of computer systems within the organization. This position encompasses a variety of responsibilities aimed at maintaining and enhancing the performance of desktop and laptop systems.
- Technical Support: Offers comprehensive assistance for software, hardware, and networking issues related to desktops and laptops.
- Maintenance Duties: Conducts upkeep on legacy systems to ensure continued functionality.
- Storage Management: Handles disk replacements for enterprise-level storage solutions.
- Installation and Configuration: Responsible for the setup and ongoing maintenance of PCs, software applications, networks, and peripheral devices.
- Network Support: Provides operational and maintenance support for network products.
- System Modifications: Executes necessary installations, relocations, additions, and changes to systems.
- Testing and Certification: Evaluates and certifies the performance of PCs, networks, servers, and client-approved software.
- Customer Satisfaction: Ensures high levels of customer satisfaction while adhering to established Service Level Agreements.
- Professional Conduct: Maintains a high standard of professionalism in all interactions with clients and colleagues.
Indotronix International Corporation is an Equal Opportunity Employer.
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