Technical Support Specialist

2 weeks ago


Bentonville, Arkansas, United States Crystal Bridges Museum of American Art. Full time

Overview

Position: IT Support Technician

Reporting to: Director of Support Services

Location: Not specified

The IT Support Technician at Crystal Bridges Museum of American Art will be an integral part of the Information Technology Team, addressing all client technology support requirements. This role is pivotal in delivering expertise and assistance to users, ensuring seamless business operations. Support will be rendered both in-person and through virtual channels across various museum entities.

Role Summary:

The IT Support Technician is a versatile professional who not only resolves existing technical challenges but also proactively identifies potential issues and opportunities, suggesting valuable solutions.

Key Responsibilities:

  • Ensure timely resolution of support tickets.
  • Diagnose and address complex IT challenges, escalating to senior management or external vendors as necessary.
  • Stay informed about the latest IT trends, technologies, and innovations, recommending enhancements or upgrades to the IT support framework.
  • Provide user support to resolve computer, audio/visual, basic networking, printing, and other technology-related issues promptly and professionally.
  • Collaborate with stakeholders to organize and manage daily tasks and special projects.
  • Prioritize, coordinate, and respond to technology support inquiries.
  • Assist in the procurement process, configure and install new devices, and support inventory management.
  • Communicate the status of technology requests to users through the ticketing system, phone, email, and other communication channels regularly.
  • Plan and conduct training sessions related to hardware and productivity software usage.
  • Maintain a professional interface between IT and all users, ensuring accurate, timely, and professional information flow.
  • Provide technology orientation for new employees.
  • Perform additional duties as assigned.

Required Qualifications:

The ideal candidate will be a comprehensive technology support professional with a proven history of identifying solutions to service gaps and fostering strong, reciprocal relationships with technology users.

  • At least one year of experience supporting Microsoft 365.
  • Intermediate to advanced proficiency in supporting Windows OS and Mac OS environments.
  • Familiarity with conference room technologies such as projectors, video conferencing systems, and audio/visual equipment.
  • Ability to troubleshoot basic networking issues.
  • Self-motivated with excellent customer service skills, capable of multitasking effectively.
  • Ability to work independently in a dynamic and evolving technical environment.
  • Exceptional interpersonal skills to engage with both technical and non-technical users.
  • A trusted colleague demonstrating humility, integrity, and sound judgment.
  • Committed to excellence and continuous improvement, with experience in developing team members and enhancing operational efficiency.
  • A passion for serving others with respect and care, exceeding expectations while enjoying the process.
  • Recent experience in organization-wide system modernization or replacement efforts.


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