Customer Care Associate

2 weeks ago


Syosset, New York, United States Intelli-Tec Security Services Full time

Customer Service Representative

Department: Technical/Installation

Role Overview

The Customer Service Representative plays a crucial role in delivering exceptional support to both internal and external clients. This position requires a comprehensive understanding of the company's offerings and effective communication with colleagues within the service division.

Key Responsibilities

  1. Respond to incoming calls from clients
  2. Diagnose and resolve customer issues
  3. Schedule service appointments
  4. Perform data entry tasks
  5. Ensure consistent communication with clients to maintain high levels of customer satisfaction

Essential Qualifications

  • Associate's degree
  • Proficiency in Microsoft Office applications
  • Valid driver's license with a clean driving record

Preferred Qualifications

  • Bachelor's degree

Employer's Note

All requirements are subject to potential modifications to reasonably accommodate individuals with disabilities. This job description does not limit the duties to be performed by the employee in this role. Employees may be required to follow additional job-related instructions and perform other job-related tasks as directed by their supervisor. This document does not establish an employment contract, implied or otherwise, beyond an at-will employment relationship.



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