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Customer Service Representative
2 months ago
Serenity Healthcare, LLC is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.
Key Responsibilities- Customer Service: Greet patients and their families, answer questions, and address concerns in a professional and empathetic manner.
- Front Desk Operations: Manage the front desk, including answering phones, responding to emails, and handling patient paperwork.
- Communication: Develop and maintain strong relationships with patients, families, and healthcare providers through effective communication and active listening.
- Problem-Solving: Identify and resolve customer complaints in a timely and professional manner.
- Team Collaboration: Work closely with other staff members to ensure seamless communication and coordination of patient care.
- Education: High School Diploma or equivalent required.
- Experience: 1+ year of customer service experience in a healthcare setting or related field.
- Skills: Excellent communication and interpersonal skills, basic math skills, and ability to multitask in a fast-paced environment.
Serenity Healthcare, LLC is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer service. Our team is passionate about making a positive impact on the lives of our patients and their families.
