Appointment Coordination Specialist

2 weeks ago


Morehead, Kentucky, United States Addiction Recovery Care Full time
Position Overview

Are you seeking a fulfilling career in a supportive environment? Join Addiction Recovery Care, LLC (ARC), recognized as one of the premier workplaces in Kentucky. Our commitment to our employees is reflected in our values and mission to provide exceptional care.

At ARC, we believe in a shared vision and collective goals that drive our mission forward. As a leader in addiction treatment and mental health services, we are dedicated to improving lives and creating opportunities for individuals to find hope and achieve their potential.

We are currently looking for an Appointment Coordination Specialist to enhance our dynamic team. This role is crucial in ensuring the smooth operation of our healthcare services by managing appointment schedules and facilitating necessary adjustments in a fast-paced environment.

Key Responsibilities:

  • Demonstrate proficiency in problem-solving, stress management, and team collaboration.
  • Adapt to schedule modifications and take on additional responsibilities as needed within the treatment team.
  • Input scheduling instructions into the electronic medical record system.
  • Assist in scheduling patient appointments for consultations, evaluations, and treatments, including follow-ups.
  • Support the collection of patient information for KASPER reports.
  • Maintain and update patient medical records accurately.
  • Enter data into various electronic systems while ensuring data integrity.
  • Utilize appropriate scheduling codes for patient appointments with the correct provider and time/location.
  • Coordinate outside referrals as necessary.
  • Ensure follow-up appointments are scheduled consistently.
  • Provide assistance to other department members as required.
  • Prioritize tasks effectively and maintain professionalism in all interactions.
  • Uphold confidentiality and manage crisis situations with composure.
  • Exhibit courteous behavior aligned with ARC's mission when engaging with diverse individuals.

This outline serves as a general overview of the role and is not exhaustive.

Qualifications and Experience Required:

  • High School Diploma or equivalent.
  • Experience in Substance Abuse or Mental Health settings.
  • Proficiency in Electronic Health Records (EHR), Microsoft Office, and speech recognition software.
  • Prior experience in a healthcare environment is preferred.

Additional Skills to Consider:

  • Exceptional written and verbal communication abilities.
  • Strong critical thinking and time management skills.
  • Ability to thrive under pressure.
  • Reliable and punctual work ethic.
  • Excellent listening skills.
  • Typing speed of 90 WPM or higher.
  • Attention to detail and organizational skills.
  • Capacity to manage multiple tasks effectively.
  • Ability to maintain confidentiality and handle sensitive situations appropriately.
  • Commitment to adhering to confidentiality standards as outlined in relevant regulations.
  • Physical ability to sit or stand for extended periods and lift up to 10 lbs.
  • Proficient in operating office equipment and navigating the workplace.

ARC offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, life insurance, a 401(k) plan with company matching, and generous paid time off policies to support work-life balance.

Join us at ARC and be part of a transformative journey that fosters strong relationships, social responsibility, and meaningful career development.



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