Patient Services Representative

3 months ago


Morehead City, United States AMM Healthcare Full time
Summary:

JCMC Morehead City and JCMC Newport is looking for a Patient Service Representative to work as our referral coordinator and front desk receptionist. This position serves as the first line of communication between a patient and care provider or care specialist. The PSR delivers the highest level of customer service and efficiency possible by answering phone calls, greeting the patients, making appointments, collecting payments, promptly processing referrals and providing general information.

Essential Functions:

  • Welcomes and greets patients and visitors in person or on the telephone; answers questions and provides information on procedures or policies.
  • Optimizes patients' satisfaction, provider time, by scheduling appointments in person or by telephone.
  • Documents patient inquiries in telephone template of EHR and assigns task to the appropriate individual. Notifies clinical staff when immediate attention is required.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider or patient of service delays.
  • Contacts specialty offices to make referral appointments.
  • Obtain authorizations from various insurance companies (e.g. Tricare, Medicaid, UHC, etc.)
  • Answers patient's questions and/or concerns about referrals such as; where they are being sent and what offices accept patient's insurance.
  • Optimizes patients' satisfaction by assisting in transition of care by scheduling patient's appointments with specialist and sending appropriate medical records to specialists prior to appointment.
  • Complete task within desirable time frame to ensure patient satisfaction.
  • Communicate with provider to assist in locating the appropriate specialist for the need of the patient and renewal of specialty referrals for the patient.
  • Maintains patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information.
  • Collects patient payments and verifies insurance eligibility.
  • Protects patients' rights by maintaining confidentiality of personal, medical, and financial information.
  • Additional tasks or assignments as directed by supervisor.
Minimum Qualifications:
  • High School Diploma or General Education Development (GED)
  • 1-year experience working in a medical office setting.
  • Referral experience preferred.
  • Willingness to travel between Newport and Morehead City
  • Effective verbal and written communication on all levels and both internally and externally.
  • Self-motivated, quick learner organized, detail-oriented, multi-tasker.
  • Active listener that can negotiate and respond appropriately to the message being communicated.
Benefits:
  • 401(k)
  • Health, Dental and Vision insurance
  • Employee assistance program
  • AFLAC
  • Paid time off


  • Morehead, United States Growth Ortho Full time

    Description Bluegrass Orthopaedics is hiring a full time Patient Registration Representative for our Registration department in Morehead, Ky.As a Patient Registration Representative for Bluegrass Orthopaedics, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Patient Registration Representative your...


  • Morehead, United States Growth Ortho Full time

    Description Bluegrass Orthopaedics is hiring a full time Patient Registration Representative for our Registration department in Morehead, Ky.As a Patient Registration Representative for Bluegrass Orthopaedics, you will be responsible for coordinating daily activities of our facility to ensure smooth operations. As a Patient Registration Representative your...


  • Morehead City, North Carolina, United States AMM Healthcare Full time

    Job Summary:We are seeking a highly skilled Patient Services Representative to join our team at AMM Healthcare. As a key member of our front desk team, you will be responsible for providing exceptional customer service, coordinating referrals, and ensuring seamless patient experiences.Key Responsibilities:Welcome and greet patients, visitors, and healthcare...


  • Morehead City, North Carolina, United States Carteret Health Care Full time

    Job Summary: We are seeking a highly organized and detail-oriented Patient Access Representative PRN to join our team at Carteret Health Care. As a key member of our patient access team, you will be responsible for ensuring the accurate and efficient registration of all patient types, collection of co-pays and deductibles, and verification of insurances.Key...


  • Morehead City, North Carolina, United States GPM Investments Full time

    Customer Service RepresentativeAt GPM Investments, we're looking for a skilled Customer Service Representative to join our team. As a key member of our store staff, you'll be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and ensuring seamless sales operations.Responsibilities:Provide top-notch...


  • Daly City, California, United States ZOLL LifeVest Full time

    Job OpportunityZOLL LifeVest is seeking a skilled Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.Key Responsibilities:Manage equipment and garment inventoryContact caregivers and family to schedule fittingsConduct evening and weekend activities as neededTravel to patient's homes for fittings or follow-up...


  • Reed City, United States Spectrum Health System Full time

    Provides clerical support using standard work to assist in the delivery of quality health care services. Essential Functions. Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but no Patient, Representative, Service, Health, Retail, Healthcare


  • Union City, United States PRISM Vision Group Full time

    Position Description:The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor. The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling &...


  • New City, United States Cornerstone Family Healthcare Full time

    Job Type Full-timeDescriptionCornerstone Family Healthcare is actively recruiting for a Bilingual Patient Services Representatives to join our growing team in New City.RATE OF PAY/SALARY: $19.00 per hour *** (Plus opportunity for quarterly incentive of up to $1,000 per quarter) WORK LOCATION(S): New City, NYSTATUS: Full TimeCORNERSTONE BENEFITS:Competitive...


  • New City, New York, United States Cornerstone Family Healthcare Full time

    Job SummaryCornerstone Family Healthcare is seeking a highly skilled Patient Services Representative to join our team in New City. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless patient experience.Key ResponsibilitiesProvide excellent customer service to...


  • National City, California, United States San Ysidro Health Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at San Ysidro Health Center. As a key member of our front office staff, you will be responsible for providing exceptional customer service, guiding patients through the registration process, and ensuring a smooth and efficient experience for all...


  • New City, United States Cornerstone Family Healthcare Full time

    Job Type Full-time Description Cornerstone Family Healthcare is actively recruiting for a Bilingual Patient Services Representatives to join our growing team in New City. RATE OF PAY/SALARY: $19.00 per hour *** (Plus opportunity for quarterly incentive of up to $1,000 per quarter) WORK LOCATION(S): New City, NY STATUS: Full Time CORNERSTONE BENEFITS:...


  • Morehead, Kentucky, United States Bluegrass Orthopaedics Full time

    Job Title: Patient Experience RepresentativeJob Summary:Bluegrass Orthopaedics is seeking a highly skilled Patient Experience Representative to join our Registration department in Morehead, Ky. As a Patient Experience Representative, you will be responsible for coordinating daily activities to ensure smooth operations.Key Responsibilities:* Greet clients...


  • Grove City, Ohio, United States Optalis Healthcare Full time

    Job Title: Patient Financial Services RepresentativeOptalis Health & Rehabilitation is seeking a highly skilled Patient Financial Services Representative to join our team at the Monterey Care Center in Grove City, OH.Job Summary:The Patient Financial Services Representative will be responsible for providing exceptional customer service to residents and their...


  • Kansas City, Kansas, United States Vibrant Health KC Full time

    Job SummaryThe Patient Services Representative is a vital member of our team at Vibrant Health KC, responsible for ensuring seamless patient flow and delivering exceptional customer service. This role involves managing inbound and outbound calls, scheduling appointments, and completing patient check-in and check-out procedures.Key Responsibilities:Answering...


  • Oklahoma City, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Oklahoma City, OK clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...


  • Rapid City, South Dakota, United States ZOLL LifeVest Full time

    Job OpportunityZOLL LifeVest is seeking a skilled Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.Key Responsibilities:Manage equipment and garment inventoryContact caregivers and family to schedule fittingsConduct evening and weekend activities as neededTravel to patient's homes for fittings or follow-up...


  • Morehead, Kentucky, United States Growth Ortho Full time

    Job Summary:Bluegrass Orthopaedics is seeking a highly skilled Patient Registration Representative to join our team in Morehead, KY. As a Patient Registration Representative, you will play a vital role in ensuring the smooth operation of our facility by coordinating daily activities and providing exceptional customer service to our patients.Key...


  • Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health Medical Group Northwest Medical Center Pediatric Neurology. This role is responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesAnswer and direct incoming phone...


  • Park City, Montana, United States Intermountain Healthcare Full time

    Job Summary:As a Patient Service Representative at Intermountain Healthcare, you will play a vital role in ensuring a positive experience for our patients. Your primary responsibility will be to serve as the point of contact for patients entering our facilities, providing exceptional customer service and support.Key Responsibilities:- Greet and check-in...