Patient Services Coordinator

4 days ago


Morehead City, North Carolina, United States AMM Healthcare Full time
Job Summary:

AMM Healthcare is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will serve as the first point of contact for patients and families, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:
  • Communication and Scheduling: Welcome and greet patients and visitors, answer questions, and provide information on procedures and policies. Schedule appointments in person or by telephone, and notify providers of patient arrivals.
  • Referral Coordination: Contact specialty offices to make referral appointments, obtain authorizations from insurance companies, and assist patients with questions and concerns about referrals.
  • Account Management: Maintain patient accounts in the electronic health record (EHR) by obtaining, recording, and updating personal and financial information. Collect patient payments and verify insurance eligibility.
  • Confidentiality and Compliance: Protect patients' rights by maintaining confidentiality of personal, medical, and financial information, and adhere to all relevant laws and regulations.
Requirements:
  • Education: High School Diploma or General Education Development (GED)
  • Experience: 1-year experience working in a medical office setting, with referral experience preferred
  • Skills: Effective verbal and written communication, self-motivation, quick learning, organization, attention to detail, and ability to multitask
Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Employee assistance program
  • AFLAC
  • Paid time off


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