Nighttime Conference Support Specialist
2 weeks ago
Position Overview
The Overnight Conference Assistant (OCA) is essential in providing support to students, staff, and visitors utilizing university housing facilities during the summer months.
During the hours of midnight to 8 AM, OCAs deliver exceptional customer service to guests and campus affiliates, acting as a resource for building, campus, and local services, addressing guest inquiries and concerns, and serving as the first responder in emergency situations.
Additionally, OCAs assist the Office of Student Housing by completing necessary documentation, contributing to departmental projects, and representing the department and university on campus.
Key Responsibilities
- Be present and attentive during scheduled shifts from midnight to 8 AM.
- Deliver high-quality customer service to university students, staff, and guests in residence halls, acting as a resource for building, campus, and local services.
- Address guest inquiries and concerns appropriately, including facilities issues, locked-out guests, and emergency situations.
- Complete all administrative paperwork promptly, including facilities work requests, room condition reports, and guest occupancy reports.
- Enforce university and conference policies and procedures, documenting any conflicts related to these policies as necessary.
- Participate in initial and ongoing training as directed by the supervisor.
- Attend regular meetings with the supervisor and summer conference staff team.
- Assist with various projects, tasks, and assignments for the Office of Student Housing as needed.
- Perform other duties as assigned.
Supervision
The OCA is directly supervised by an Area Coordinator and indirectly supervised by an Assistant Director.
Minimum Qualifications
Must be enrolled in classes at the university during the current academic semester.
Additional Qualifications
Physical Requirements
Working Conditions
Application Instructions
For full consideration, please complete the required application form.
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