Nighttime Conference Support Specialist
2 weeks ago
Position Overview
The Overnight Conference Assistant (OCA) is a vital contributor to the operational success of housing services during peak summer periods. This role focuses on providing exceptional support to students, staff, and visitors utilizing Morehead State University housing facilities.
During the designated hours of 12AM to 8AM, OCAs are responsible for delivering outstanding customer service, acting as a key resource for inquiries related to the building, campus, and local amenities. They also serve as the first point of contact in emergency situations, ensuring a safe and responsive environment.
Key Responsibilities
- Maintain a vigilant presence during scheduled shifts from 12AM to 8AM.
- Deliver high-quality customer service to university students, staff, and guests residing in university accommodations, providing information on building, campus, and local services.
- Address guest inquiries and concerns effectively, including issues related to facilities, room access, and emergencies.
- Complete all necessary administrative tasks promptly, including facilities requests, room condition assessments, and occupancy records.
- Uphold university and conference regulations, documenting any incidents or conflicts as required.
- Participate in initial and ongoing training sessions as directed by the supervisor.
- Engage in regular meetings with the supervisor and summer conference team.
- Assist with various projects and assignments within the Office of Student Housing as needed.
- Perform additional duties as assigned.
Supervision
The OCA operates under the direct supervision of an Area Coordinator and receives indirect oversight from an Assistant Director.
Qualifications
Current enrollment in classes at Morehead State University during the relevant academic semesters is required.
Additional Skills and Attributes
Applicants should demonstrate strong communication skills, a commitment to customer service, and the ability to work effectively in a team-oriented environment.
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Nighttime Conference Support Specialist
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Morehead, Kentucky, United States Morehead State University Full timePosition OverviewThe Overnight Conference Assistant (OCA) is essential in providing support to students, staff, and visitors utilizing university housing facilities during the summer months. During the hours of midnight to 8 AM, OCAs deliver exceptional customer service to guests and campus affiliates, acting as a resource for building, campus, and local...
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