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Service Coordinator

2 months ago

Morehead City NC, United States Coastal Home Air Conditioning, Heating Full time

Position Overview:
|Stability| Competitive Weekly Compensation + Benefits | Opportunities for Advancement + Training| Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is in search of a dedicated Service Coordinator to join our esteemed team. If you are looking to enhance your career in a supportive environment, we invite you to consider this opportunity. Enjoy the benefits of a secure local brand with competitive earnings.

Benefits of Joining Our Team:
Comprehensive Medical, Dental, Vision, and Prescription Plans, Plus HAS Option
Life Insurance Coverage
401k with Matching Contributions
Continuous Training & Development Programs
Paid Holidays and Vacation Time
Compensation for Training

Key Responsibilities:
- Manage emergency and non-emergency communications, documenting critical information as needed.
- Effectively prioritize calls based on urgency and importance.
- Oversee field technicians to optimize their schedules and time management.
- Schedule client appointments following established guidelines.
- Perform data entry to maintain accurate records of calls and client interactions.

What We Seek:
- Previous experience in customer service.
- Preferred 1 year of experience in a dispatching role.
- Exceptional attention to detail.
- A collaborative team player.
- Integrity, quality workmanship, and a positive attitude.
- Successful completion of a background check and drug screening.

Work Schedule:
Full-time, Monday – Friday, 8-hour shifts, 8 AM - 5 PM

Core Responsibilities:
- Coordinate the transportation logistics of technicians.
- Monitor and adjust drivers' schedules throughout the day.
- Track technicians' start and end times.
- Maintain a detailed matrix of technicians' routes, start locations, tools, and qualifications to ensure optimal call assignments.
- Engage with drivers on a daily basis.
- Anticipate potential issues with routes and parts, making informed decisions promptly.
- Address special requests from customers regarding technician services.
- Order parts for unique customer requests.
- Manage technicians' vacation, sick leave, and weekend schedules.
- Follow up on all pending and recommended work.
- Forecast workload for the upcoming days.
- Communicate with customers regarding parts status and pending orders.

Qualifications:
- Dispatch experience is highly preferred.
- Ability to pass a background check.
- High school diploma or GED required.
- A strong commitment to customer care and service excellence.
- Proven decision-making skills.
- Ability to identify customer needs and clearly communicate service offerings.
- High integrity and dedication to customer satisfaction.
- Consistent attendance and reliability.
- Team-oriented with strong multitasking and time management skills.

Essential Skills:
- Strong verbal and written communication abilities.
- Proficient in navigating multiple software systems simultaneously.
- Ability to empathize with customers' needs.
- Flexibility to adapt to changing circumstances and think critically.