Technical Support Specialist
1 month ago
BCforward is seeking a highly motivated Technical Support Specialist to provide on-site field support to customers. The ideal candidate will have excellent technical skills and be able to troubleshoot and resolve complex technical issues.
Key Responsibilities
* Provide on-site technical support to customers, including installation, servicing, and repairing systems and equipment.
* Verify and approve operational quality of system equipment.
* Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
* Assist in investigating and resolving complex installations and maintenance matters of significance.
* Instruct customers in the operation and maintenance of systems/equipment.
* Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
* Act as a liaison with customers on administrative and technical matters for assigned projects.
* Perform analysis and prepare reports on system problem trends and issues.
* Troubleshoot user accounts.
Requirements
* Strong technical skills and knowledge of SCCM, VPN, Azure, O365, Windows 10 & 11.
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
* Strong analytical and problem-solving skills.
Benefits
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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