Senior Database Support Specialist
6 days ago
As a Senior Database Support Specialist at Strativ Group, you will be responsible for providing top-notch support to our customers in the database space. This role involves collaborating with our engineering team, who consist of experienced professionals from top tech companies, to resolve complex database-related issues. You will work closely with our Solution Architects to ensure seamless onboarding of new customers and troubleshoot complex cases. Your expertise in SQL and relational database systems will be invaluable in this role.
Key Responsibilities
- Provide exceptional support to customers via Slack and email
- Collaborate with Solution Architects for new customer onboarding and complex case resolution
- Troubleshoot database-related issues in a highly technical product
- Work closely with the engineering team to resolve complex database issues
Requirements
- 2+ years of technical support experience
- Strong written and verbal communication skills
- Knowledge of SQL and relational database systems
- Experience with database/data warehouse implementation and support
- Strong troubleshooting skills
What We Offer
- 15 days paid vacation + US holidays
- Healthcare coverage
- 401k plan
- Commuter and interest benefits
- Company offsites
Company Culture
Our company culture is collaborative and dynamic, with a team of super smart people who are passionate about delivering exceptional results. We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a customer service-oriented individual with a strong technical background, we encourage you to apply for this exciting opportunity.
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