Senior Technical Support Engineer

4 weeks ago


Bellevue, Washington, United States Salesforce Inc Full time
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Salesforce Inc. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and services.

Key Responsibilities:

  • Solve complex technical issues related to Marketing Cloud, Data Cloud, and custom implementations.
  • Provide expert-level support to customers, including troubleshooting, problem-solving, and knowledge sharing.
  • Collaborate with cross-functional teams to resolve issues and improve customer satisfaction.
  • Stay up-to-date with the latest product releases, features, and best practices.
  • Participate in training and knowledge-sharing activities to enhance team expertise.

Requirements:

  • Fluent in Japanese and business-level English.
  • 3+ years of experience in technical support or 1+ years in development.
  • Strong analytical and problem-solving skills.
  • Experience with databases, RDBMS, and SQL.
  • Familiarity with internet technologies, including firewalls, web servers, and HTML.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].


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