Senior Technical Support Engineer
4 weeks ago
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Salesforce Inc. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and services.
Key Responsibilities:
- Solve complex technical issues related to Marketing Cloud, Data Cloud, and custom implementations.
- Provide expert-level support to customers, including troubleshooting, problem-solving, and knowledge sharing.
- Collaborate with cross-functional teams to resolve issues and improve customer satisfaction.
- Stay up-to-date with the latest product releases, features, and best practices.
- Participate in training and knowledge-sharing activities to enhance team expertise.
Requirements:
- Fluent in Japanese and business-level English.
- 3+ years of experience in technical support or 1+ years in development.
- Strong analytical and problem-solving skills.
- Experience with databases, RDBMS, and SQL.
- Familiarity with internet technologies, including firewalls, web servers, and HTML.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].
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