Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our National Operations Support Team at T-Mobile. The ideal candidate will have a strong background in wireless network operations and experience in continuous improvement methodologies such as Lean and Design Thinking.
Key Responsibilities
• Provide critical support to our Region, Area & Market teams as well as other National teams.
• Collaborate with multi-functional teams to ensure our network operations run smoothly and efficiently.
• Develop and implement strategic plans to address key challenges and opportunities.
• Drive operational excellence through continuous improvement methodologies.
• Influence organizational change and ensure diverse representation and perspectives in decision-making processes.
Requirements
• 5+ yrs engineering/operations experience within the telecommunications industry.
• Strong background in wireless network operations and experience in continuous improvement methodologies such as Lean and Design Thinking.
• Proficient in Microsoft's suite of services and knowledge of Service Now.
• Excellent problem-solving skills and the ability to provide technical leadership and mentorship to other team members.
• Effective communication skills and the ability to collaborate with customers to identify and address technical issues.
• Strategic mentality with the ability to influence organizational change and ensure diverse representation and perspectives in decision-making processes.
• Dedication to improvement and a track record of driving excellence.
What We Offer
• Competitive base salary and compensation package.
• Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Opportunity to work with a dynamic team and contribute to the success of T-Mobile.
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