Technical Support Specialist

4 weeks ago


Bellevue, Washington, United States David Evans and Associates Full time

Job Summary

David Evans and Associates is seeking a skilled Desktop Support Specialist to join our team. This role will provide technical assistance to computer users, troubleshooting hardware and software issues, and implementing workstation and laptop upgrades.

Key Responsibilities

  • Assist computer users with technical issues via phone, email, and instant messaging
  • Diagnose and resolve technical problems using DEA's helpdesk system
  • Complete workstation and laptop upgrades and lifecycle replacements
  • Collaborate with colleagues to determine company standards for hardware and software purchases
  • Participate in special projects, including Audio/Visual conference room integration and NIST compliance initiatives

Requirements

  • Minimum 5 years of progressive Information Services desktop support experience
  • Ability to work collaboratively with people at all levels
  • Basic Qualifications: Bachelor's degree in Information Technology or equivalent, Microsoft Certifications (MCP or better) preferred

Benefits

  • Medical, Dental, Vision, Disability and Life Insurance
  • Health Savings and Lifestyle Spending Account with employer contribution
  • Support for continuing education and training opportunities
  • Paid Time Off (PTO)/Holiday Pay
  • 401k and Employee Stock Ownership Program (ESOP)
  • Flexible 9/80 work schedule
  • Holistic Wellbeing Program

Anticipated Salary Range

$75,000 - $85,000 based on applicable experience



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