Clearance-Certified IT Support Specialist
4 weeks ago
The Insight Global Sovereign Cloud Escort Team is seeking a highly skilled and cleared IT specialist to provide virtual escort services for non-cleared individuals to operate in secured environments. As a key member of our team, you will assist component teams with proactive, reactive, and change work, and act as the front door of the service while taking direction from the requesting engineers.
Key Responsibilities
Work with software developers and service engineers to resolve service incidents, and deploy workflows
Triage tickets to appropriate team members to effectively fulfill the escort requests
Maintain security clearances, eligibilities to the supported customer environments, and provide weekly reporting on the status of such eligibilities
Maintain continued focus on data handling and protection procedures to protect confidential and secure information from spillage
Maintain proper notes during and after escort requests to ensure the details of the request are properly captured and displayed in the ticket history
Requirements
Must-haves: Strong written and verbal communication skills, Production System Maintenance experience, self-driven and motivated to continually learn and grow in the role
Plusses: PowerShell experience, Exchange Server experience, Active Directory administration, TCP/IP, DNS, Hyper-V, Virtual Machines, Network Monitoring, Fiddler, Send Connectors, C#, SQL Experience, technical writing experience, ability to analyze and resolve problems associated with the server's hardware, applications, and security
About Us
Insight Global is a leading provider of cloud services and solutions, supporting federal and state customers. Our team provides virtual escort services for non-cleared individuals to operate in secured environments, and we are seeking a highly skilled and cleared IT specialist to join our team.
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