PC Support Specialist
4 weeks ago
The PC Support Specialist will be responsible for providing desktop support to employees and customers at Expeditors' global headquarters. This role requires extensive experience in imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users.
Key responsibilities include interacting with approximately 1300 people at all levels within the company, possessing excellent customer service skills, and being process-oriented as well as customer-focused.
The successful candidate will be motivated by team success, have a keen eye for recognizing inefficiency, and take the initiative to simplify and document processes for their users.
This role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.
Candidates must be local or willing to relocate.
Key Qualifications:
- Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
- Extensive experience supporting Microsoft Windows 10 and above
- Installing, configuring, and supporting 3rd party software
- Troubleshooting network and connectivity issues
- Understanding of Active Directory and group policies
- Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
Desired Qualifications:
- Strong skills with SCCM and Intune
- Experience with OSD and App Deployments
- AV Conferencing Support
- Scripting/Automation
Additional Information:
Expeditors offers excellent benefits, including paid vacation, holidays, flexible days, paid sick time, 401(k) Retirement Savings Plan, and more.
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