IT Support Specialist

4 weeks ago

Bellevue, Washington, United States CSG Inc. Full time
Job Title: IT Support Specialist

Job Summary:

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations.

Key Responsibilities:

* Provide IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed.
* Interact with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution.
* Create, update, and refine IT infrastructure and services documentation.
* Research issues using available information resources.
* Manage IT vendors and service providers.
* Document all help desk interactions and resolutions in the appropriate ticketing tool.

Requirements:

* 2 years of college-level coursework in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience.
* Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skills.
* Self-starter who proactively identifies issues and proposes solutions.
* Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies.
* Experience with SQL Server and MySQL.
* Knowledge of VoIP telephony systems.
* Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding.

Work Environment:

This is a Remote (work from home) position.

Benefits:

* Competitive salary
* Annual performance bonus
* On the job learning
* Retirement account
* Generous Paid Time Off
* Positive work environment

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